After Market -RMA Coordinator
Job Description
At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and control software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.
As a company driving the clean energy transition, sustainability is not just a word. It's a core part of our business and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative, and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations. Make your mark with Nextracker.
The Returns Materials Coordinator will be based in Hyderabad. In this position, you will report to the Sr.Manager After Market Supply Chain. The main purpose of this role is to support Field Quality team by processing returns for failure analysis & also work closely with Asset Management / Project Management teams to help in disposal of E Wastes & Facilitate Material Diversions with proper paperwork. Involves liaison with multiple stakeholders viz.
Logistics, Planning, Asset Management & Project management teams. Preferable to have an experience in RMA process.
Here is a glimpse of what youll do
- Responsible as the main interface between Project Managers, Customer Service team wanting to process Product Returns by Approving RMAs.
- Should be supporting Field Quality in getting back defective Product Returns for Failure Analysis
- Responsible to Execute Product Returns by working closely with Logistics on Pick-ups. Seek Tracking details & communicate with Internal customers
- Should follow standard operating procedure for all product returns with respect to Receive, inspect, sort, segregate , repackage , reuse/scrap.
- Will be facilitating Material Diversions via RMA / VRA (Vendor Returns).
- Should be able to manage E-waste vendors with respect to setting up new vendor registration, Vendor payments etc
- Should maintain & continuously look to improve the RMA Process within the organization
- Should be responsible to collect and analyze system data, develop dashboard reports, executive summaries, and trends
- Effective Liaison, support & assistance with all cross functional teams viz Quality, Project Management, Logistics, Customer Service
- Should ensure proper Stock control for Product Returns through close coordination with 3rd party warehouse
- Will be monitoring RMA (Returned products) inventory by identifying & working towards its disposition.
- Should regularly coach & train all stakeholders on the Product Returns & Replacement Process (RMA)
Here is some of what youll need (required)
- Should possess good written & verbal communication skills
- Should exhibit high level of collaboration with cross functional team
- Ability to pay attention to details & quick decision making
- Ability to understand high level business processes & its interactions Customer centric attitude
- This role would be an Individual contributor role.
Here are a few of our preferred experiences
- A minimum of 3-6 years of related experience in managing & processing Product Returns (RMA)
- Candidates from Engineering backgrounds
- Good written & verbal communication skills.
Nextracker is an Equal Opportunity Employer and employment selection decisions are based on merit,
qualifications, and abilities. Nextracker does not discriminate in employment opportunities or practices based on
age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status,
disability, pregnancy status or any other status protected by law.
Nextracker provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: accesibility@flextronics.com. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within NX will be reviewed at the e-mail address. Thank you for considering a career with Nextracker.
About company
At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people's lives.
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